our service

Independence Direct

going the extra mile in delivering independence

When it comes to independence, we know that a little extra can make a big difference.

Our Extra Benefits are our promise to you that we will always go the extra mile, providing the kind of service we’d be happy for our own friends and family to receive.

delivering independence

Our friendly team is on hand to provide helpful and knowledgeable assistance and advice, and with our wealth of experience you can be confident that your specialist prescription supplies will be discreetly delivered direct to your door, when you need them, each and every time.

delivering extra

Extra people to answer the phone so you talk to a helpful person, not a machine

Extra experience within our team which means you’ll receive a professional, knowledgeable service

Extra time is spent on the phone so you feel confident that we understand your needs.

Extra consideration is given to your orders always being handled by the same people who will come to know you and your preferences.

Extra attention is spent on your prescription management as we understand how important it is that “hiccups” do not occur.

Extra care is taken on your delivery so your orders arrive on time, in an unbranded box, in an unbranded vehicle.

Extra protection of your personal information, we will never share your details without your permission.

delivering independence

We look forward to welcoming you to Independence Direct.

Visit our how to order page for details of how to place your first order, or contact us for further information using the options below.  We promise a friendly and reliable service however you choose to contact us.

call us
we are waiting to hear from you
FREEPHONE 0800 160 1399

email us
let us know how we can help

complete our simple form
provide your contact details and we
will get back to you as soon as possible

FREEPOST Independence Direct
Grattons Court, 74 Grattons Drive,
Crawley, RH10 3AG