how to order

Independence Direct

a reassuringly simple process

Registering with Independence Direct for free home delivery is a reassuringly simple process.  We simply need your full name, address, contact information, and date of birth.  We will also ask for your GP details so we can obtain your prescription, and for your delivery preferences so we can ensure that we supply the correct products, when you need them, direct to your door.

Already registered?  Simply let us know when you need your next order.

delivering independence

Our friendly team is on hand to provide helpful and knowledgeable assistance and advice, and with our wealth of experience you can be confident that your specialist prescription supplies will be discreetly delivered direct to your door, when you need them, each and every time.

Free delivery of your NHS prescription supplies

Our order and delivery service comes completely free of charge in the UK, as we work in partnership with the NHS to provide a free prescription service.

We can deliver your supplies to any address in the UK and if you need to nominate an alternative delivery address at any time simply let us know.

We will keep you updated with new developments, and help manage your prescriptions and products to ensure you get what you want when you need it.

And if your surgery supports the NHS Electronic Prescription Service (EPS), your GP can arrange to send your prescription to us electronically.  This is ideal for customers like you who require regular repeat prescriptions, simplifying the process for even more convenience.

Whatever your individual needs and preferences, we are here to help.

We will usually deliver your order within 3 working days, and will work with you to ensure you never run out of supplies.

Your supplies will always be delivered in discreet unbranded packaging, by an unbranded vehicle, to a delivery address of your choice.

What happens next?

If you call us, you’ll speak to a friendly member of our team and they will talk you through the process.

However you choose to get in touch, you’ll be assigned to a small team of experts who will manage everything with you from now on.

The team will know who you are, what you like, what your GP needs and we will ensure you are always personally looked after.

We look forward to welcoming you to Independence Direct.

Now simply choose how you would like to order from the options below.  We promise a friendly and reliable service however you choose to contact us.

call us
we are waiting to hear from you
FREEPHONE 0800 160 1399

email us
let us know how we can help

complete our simple form
provide your contact details and we
will get back to you as soon as possible

FREEPOST Independence Direct
Grattons Court, 74 Grattons Drive,
Crawley, RH10 3AG